LENSIFY OPTICAL PRIVACY POLICY

1. Who we are

Lensify Optical (“we”, “us”, “our”) is an optical clinic located at:

2nd Floor, Carriedo Center, Quiapo, Manila, Philippines

We provide eye check‑ups and eyeglasses to customers in and around Metro Manila.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through our Facebook lead forms, website, SMS, calls, and in‑clinic.

2. Information we collect

We may collect the following types of personal information:

  • Contact details: name, mobile number, email address
  • Basic demographics: age or age range, location (Metro Manila / outside Metro Manila)
  • Health‑related information you choose to share: eye and vision concerns (e.g. difficulty seeing near, headaches, current eyeglasses)
  • Appointment details: preferred date/time, branch (currently Carriedo Center, Quiapo), visit history
  • Communication data: messages, call records, and responses to our SMS, Messenger, or email
  • Technical data (online): IP address, device type, browser, and pages visited (if you use our website)

You provide this information when you fill out our Facebook forms, contact us by phone or online, or visit our clinic.

3. How we use your information

We use your information to:

  • Contact you after you submit a form
  • Schedule, confirm, or reschedule your eye check‑up
  • Send reminders about upcoming appointments
  • Provide and improve our eye care services
  • Explain our offers, discounts, and lens options
  • Send follow‑up messages about your experience
  • Send updates and promotions related to eye care and eyeglasses (you can opt out anytime)
  • Comply with legal and regulatory requirements

We will only use your information in a way that is consistent with this Policy.

4. Legal basis for processing (Philippines)

We process your personal information based on:

  • Your consent when you submit a form or agree to be contacted
  • Contractual necessity to schedule and provide your eye check‑up and eyeglasses
  • Legitimate interests in running and improving our clinic (such as reminders and service updates)
  • Compliance with law where required by regulators or authorities

You may withdraw your consent at any time by contacting us (see Section 9).

5. How we share your information

We do not sell your personal information.

We may share your information with:

  • Service providers that help us run our business (e.g. SMS platforms, CRM / booking software, advertising platforms)
  • Professional advisers (accountants, legal advisers) if needed
  • Government or regulatory bodies if required by law

All service providers are required to keep your information confidential and use it only for the services they provide to us.

6. Data retention

We keep your information only for as long as necessary to:

  • Provide you with services and follow‑up
  • Maintain records required by law and regulation
  • Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it.

7. Your rights

Subject to applicable law, you may:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, where appropriate
  • Object to or restrict certain types of processing
  • Opt out of marketing and promotional messages at any time

To exercise these rights, contact us using the details in Section 9.

8. Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Contact us

If you have questions about this Privacy Policy or want to update, correct, or delete your information, you can contact us at:

  • Clinic: Lensify Optical, 2nd Floor, Carriedo Center, Quiapo, Manila
  • Phone: [YOUR CLINIC PHONE NUMBER]
  • Email: [YOUR EMAIL ADDRESS]

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes are posted means you accept those changes.

 

By providing my phone number and clicking submit, I agree to receive text messages and phone calls from Lensify Optical, including automated, pre‑recorded, and AI‑powered calls, about my appointments, reminders, and marketing offers. I understand that message and data rates may apply and that my consent is not a condition of purchase. I can opt out at any time by replying STOP to any SMS or by telling the caller I don’t want further calls.